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Energy companies and utilities must make their customer portals billing systems and services accessible to all. This is especially important as these services are fundamental to a functioning everyday life.
CHALLENGE
Complex customer portals
Energy companies often have detailed customer portals with consumption statistics billing and contract information that must be available to everyone.
Energy & Utilities
BENEFITS FOR THE INDUSTRY
Energy companies and utilities must make their customer portals billing systems and services accessible to all. This is especially important as these services are fundamental to a functioning everyday life.
Reduced support costs
Available digital services reduce the need for manual support, saving costs for the company.
Increased self-service
When digital tools are available to everyone, the proportion of customers using self-service features increases.
Improved customer loyalty
Available services show that the company values all customers, which strengthens customer loyalty.
Better environmental impact
Digital solutions reduce the need for paper mailing and physical visits, which contributes to the company's environmental goals.
With Selma's accessibility solution, we have made it possible for all our customers to manage their energy consumption digitally. We are seeing not only cost savings but also increased customer satisfaction as more people are able to manage their energy issues independently.
Martin Lundgren
Statistics from the industry
Basic service
Access to energy and public services is a necessity that must be accessible to all.
Below are some of the most frequently asked questions about digital accessibility for your industry
How does accessibility adaptation of our customer portal affect customer service load?
Which parts of our energy portal are most important to make accessible?
How can we make advanced energy visualizations available?
LEGAL REQUIREMENTS
Energy and utility companies are covered by the EU Accessibility Directive in particular for digital services that are essential for consumers with requirements for accessible information and services.
BECOME AVAILABLE TODAY
Utility-Custom Packages
Get started with Selma's digital accessibility solution today.
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