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Transport companies need available booking system timetables and route planners. This is especially important to ensure that transportation systems are accessible to everyone including travelers with disabilities.
CHALLENGE
Complex booking flows
The transport sector often has complex digital flows for appointment booking payment and travel planning that need to be simple for everyone.
Transport & Logistics
BENEFITS FOR THE INDUSTRY
Transport companies need available booking system timetables and route planners. This is especially important to ensure that transportation systems are accessible to everyone including travelers with disabilities.
Increased customer satisfaction
When all travelers can use digital services without barriers, customer satisfaction and loyalty increase.
More self-service customers
Available digital services reduce the need for manual assistance and increase the proportion of people booking online.
Expanded clientele
With digital services available, carriers can reach and service more potential travelers.
Enhanced travel experience
Accessible booking systems and travel apps give all travelers the ability to plan and execute their trips independently.
With Selma's solution, we've been able to make our entire booking process accessible to all travelers. We are now seeing more elderly people and people with disabilities choosing to book digitally instead of through our customer centre.
Lisa Bergman
Statistics from the industry
Mobility without borders
Transport is the bloodstream of society and everyone must be able to travel unhindered even digitally.
Below are some of the most frequently asked questions about digital accessibility for your industry
What specific accessibility requirements apply to digital transport services?
How can accessibility adaptation improve the digital travel experience for all travelers?
How does Selma's solution integrate with existing transport booking systems?
LEGAL REQUIREMENTS
Transport companies are covered by the EU Accessibility Directive in particular for digital services related to passenger transport and must comply with specific accessibility requirements.
BECOME AVAILABLE TODAY
Transportation-optimized packages
Get started with Selma's digital accessibility solution today.
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