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Insurance companies must make their online services information pages and claims management accessible to everyone. This ensures that all customers can understand the terms and conditions of taking out insurance and reporting damages.
CHALLENGE
Información completo
Políticos de insurencia más contigo complexas informáticas y processos que deve ser presentado en un modo acceso para todos.
Assurances
BENEFITS FOR THE INDUSTRY
Insurance companies must make their online services information pages and claims management accessible to everyone. This ensures that all customers can understand the terms and conditions of taking out insurance and reporting damages.
Improved customer understanding
Informazioni di sicurezza disponibili aggiungere dei clienti di termini e coperazioni, che reduzzione di
More efficient claims management
When all customers can manage claims digitally, the processes for all parties are streamlined.
Reduced risk of complaints
Clear and accessible information reduces the risk of misunderstandings that can lead to complaints.
Increased digital conversion
Servizi disponibili aggiungere la percentuale di clienti che completare il processo dell'acquistare online senza che devono di chiamare cliente.
With Selma's accessibility solution, we not only see more people using our digital channels, but also that customers actually understand their insurance better. This has reduced both support cases and misunderstandings around what the insurance covers.
Kristina Johansson
Statistics from the industry
Insurance is for everyone
Insurance coverage is a basic security that must be available to everyone in society.
22%
Decreased phone calls
31%
Increased customer understanding of terms and conditions
Below are some of the most frequently asked questions about digital accessibility for your industry
How can we make complex insurance terms accessible and understandable?
How does accessibility adaptation affect the digital claims management process?
How does Selma's solution work with existing insurance systems and customer portals?
LEGAL REQUIREMENTS
Insurance companies are covered by the EU Accessibility Directive in particular for digital services related to financial products requiring accessible information on terms and services.
BECOME AVAILABLE TODAY
Insurance Adapted Packages
Get started with Selma's digital accessibility solution today.
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